CynQ answers your questions
We have compiled the most frequently asked questions here to help you better understand CynQ. Can't find the answer to your question? Contact us!
CynQ answers your questions
We have compiled the most frequently asked questions here to help you better understand CynQ. Can't find the answer to your question? Contact us!
Implementation and Support:
Our advisors actively support you from the initial stages and throughout your use. Ils s’assurent que vous tirez pleinement parti de chaque fonctionnalité pour maximiser la valeur de CynQ dans votre gestion quotidienne.
Gérez un projet à votre rythme, sans engagement et sans limite de temps en profitant de toutes les fonctionnalités des forfaits GO et GROW.
This gives you time to discover how CynQ simplifies day-to-day jobsite management, from planning to execution.
When you’re ready to take the next step, you can choose the plan that fits your needs and add more projects with ease.
Our tool is ready to use from day one!
The software is available from your browser or from an iPhone or Android application. You can access the tool from your computer, tablet, or smartphone.
You can start working in just a few clicks with a ready-to-use configuration template—import your contacts, create your users, and launch your projects.
Prefer a customized approach? We can import your data from an Excel file or other tools such as Microsoft Office or Dropbox, according to your needs.
Yes! Our advisors actively support you from the initial steps and throughout your use.
Regardless of the plan chosen, we can organize one or more training sessions according to your needs.
You can choose to familiarize yourself with the tool at your own pace or be guided by one of our advisors depending on the type of implementation chosen.
To facilitate use, we recommend installing the iOS or Android application, although it is not mandatory.
The software remains accessible at all times via a web browser, on computer, tablet, or smartphone, for your employees and subcontractors.
Once logged in, users access all features that correspond to their role and permissions, regardless of the device at the office or on a job site.
There is no limit to the number of files you can upload to CynQ.
Regarding file size, certain limits will be specified to ensure optimal platform performance.
CynQ is designed to efficiently manage large volumes of data while maintaining fast and seamless access to your documents.
Billing:
CynQ is a pay-as-you-go service. Monthly billing is calculated based on the number of active users during the month. By taking an annual subscription, you benefit from a 15% discount.
CynQ billing is based on a model that combines a monthly base plan with adjustments based on actual usage.
Subscription Start
At the start of the service, the client is billed for the selected monthly plan, which includes a defined number of users.
Subsequent Billing Periods
Starting from the next billing cycle, the invoice includes:
- The monthly base plan: billed at the beginning of each period.
- Overage charges from the previous cycle: If the number of users who used the platform exceeds the number included in your plan, additional fees will apply for the current month, based on the extra users.
How it works
All plans always include a minimum number of users: GO → 5 minimum users / GROW → 10 minimum users
Any overage is measured on a monthly basis.
Billing adjustments are applied in the following cycle, based on actual usage.
✅ Client Benefit
This billing model allows:
- Flexibility as your team evolves.
- Fair billing based on actual usage.
- Better predictability of the base cost, with adjustments only in the event of growth.
Yes! By opting for an annual subscription, you benefit from a 15% discount.
Contact us for more details.
Payments can be made by Visa, MasterCard, and American Express.
For annual subscriptions, we also offer the option to pay by bank transfer.
Security:
With CynQ, your data is in good hands. Our entire infrastructure has been designed to guarantee the confidentiality, security, and stability of your information. From access management to intrusion protection, everything is in place so you can work with complete peace of mind.
Absolutely.
Your data is encrypted, both during transfer and when stored in our database.
Access is highly secure, and our infrastructure relies on an advanced intrusion protection topology, ensuring the security of your information and the continuity of your operations.
No. CynQ offers a customizable role and permission system. And it is the administrators who determine each user's access.
Your employees and subcontractors only see information relevant to their tasks or projects.
Thus, your company's sensitive data remains protected and confidential at all times.
No. Updates are completely transparent, with no service interruption and no risk of data loss.
No. CynQ does not collect any GPS data and does not allow employee location tracking, either in real time or after use.
Updates:
At CynQ, nothing is set in stone. The platform grows and adapts continuously according to your needs and those of the industry. We listen to our users, observe their challenges, and evolve the tool so it always serves your success.
The CynQ tool constantly evolves based on the real needs of our clients and the realities of the construction industry.
We are attentive, proactive, and agile—always ready to adapt and enhance the platform to better support your management.
Our development team observes how our clients use CynQ in order to integrate concrete improvements and features useful in daily operations.
Updates are frequent, thoughtful, and efficiency-oriented: each improvement aims to simplify daily management and optimize your experience.
Yes, it is possible.
Specific developments are offered with the SCALE plan, which allows CynQ to be adapted to your particular needs.
