CynQ answers your questions
We’ve gathered the most common questions to help you better understand CynQ. Can’t find the answer you’re looking for? Contact us!
CynQ answers your questions
We’ve gathered the most common questions to help you better understand CynQ. Can’t find the answer you’re looking for? Contact us!
IMPLEMENTATION AND SUPPORT
Our team supports you actively from the very first steps and throughout your entire use of the platform. We make sure you get the most out of every feature so you can maximize the value of CynQ in your daily operations.
The length of the trial period varies depending on your situation.
Some entrepreneurs may be eligible for an extended trial period of up to 6 months at no cost.
Contact us to discuss your needs—we tailor access to your business and projects.
Not at all — CynQ works from day one!
The software is available from your browser or from an iPhone or Android app. This means you can access the tool from your computer, tablet, or smartphone.
You can get started in just a few clicks with a ready-to-use setup template: Import your contacts, create your users and start your first projects.
Would you prefer a customized approach? We can import your data from an Excel file or other tools such as Microsoft Office or Dropbox, depending on your needs.
Yes! Our advisors actively support you from the very beginning and throughout your use of the service.
Regardless of the plan you choose, we can organize one or more training sessions according to your needs.
You can choose to familiarize yourself with the tool at your own pace or be guided by one of our advisors, depending on the type of implementation you choose.
For ease of use, we recommend installing the iOS or Android app, although this is not mandatory.
The software remains accessible at all times via a web browser, on a computer, tablet, or smartphone, for your employees and subcontractors.
Once logged in, users have access to all the features that correspond to their role and permissions, regardless of the device they are using, whether in the office or on a construction site.
There is no limit to the number of files you can upload to CynQ.
Regarding file size, certain limits will be specified to ensure optimal platform performance.
CynQ is designed to efficiently manage large volumes of data while maintaining fast and seamless access to your documents.
BILLING
CynQ is a pay-per-use service. Monthly billing is calculated based on the number of active users during the month. With an annual subscription, you receive a 15% discount.
CynQ is a pay-as-you-go service.
Monthly billing is calculated based on the number of active users during the month.
The invoice is issued at the end of each period, for the previous month.
It is recommended that you sign up for an annual commitment to benefit from a discount on your subscription.
Yes! By choosing an annual subscription, you will receive a 15% discount.
Contact us for more details.
Payments can be made by Visa, MasterCard, and American Express.
For annual subscriptions, we also offer the option of paying by bank transfer.
SAFETY
With CynQ, your data is in safe hands. Our entire infrastructure has been designed to guarantee the confidentiality, security, and stability of your information. From access management to intrusion protection, everything is in place so you can work with complete peace of mind.
Absolutely.
Your data is encrypted both during transfer and when stored in our database.
Access is highly secure and our infrastructure is based on advanced intrusion protection topology, ensuring the security of your information and the continuity of your operations.
No. CynQ offers a customizable system of roles and permissions. Administrators determine each user's access rights.
Your employees and contractors only see information relevant to their tasks or projects.
This ensures that your company's sensitive data remains protected and confidential at all times.
No. Updates are completely transparent, with no service interruption and no risk of data loss.
No. CynQ does not collect any GPS data and does not allow employees to be located, either in real time or after use.
UPDATES
At CynQ, nothing is set in stone. The platform is constantly growing and adapting to your needs and those of the industry. We listen to our users, observe their challenges, and evolve the tool so that it always serves your success.
The CynQ tool is constantly evolving in line with the real needs of our customers and the realities of the construction industry.
Our development team proactively analyzes how clients use the platform to introduce meaningful improvements and features that make a real difference.
Updates are frequent, intentional, and efficiency-driven — each one designed to simplify your daily operations and enhance your experience.
Every new feature is designed to help you manage your business with greater control and more time — more time to focus on what you do best: build.
Yes, it is possible.
Specific developments are offered with the SCALE plan, which allows you to tailor CynQ to your particular needs.