Terms of Use and Conditions of Service – CynQ

Last updated: May 29, 2026

This Terms of Use Agreement (the “Agreement”) governs access to and use of the CynQ management platform (the “Service”), operated by Consultants Crac! Inc., doing business under the corporate name Technologies CynQ (“CynQ,” “we,” “us,” or “our”), by any client organization (the “Client,” “you,” or “your”).

By accessing, using, or subscribing to the Service, you agree to be bound by this Agreement.

1. Definitions

  • Client: any legal entity subscribing to the Service.
  • Authorized User: any person authorized by the Client to access the Service.
  • Administrator: an Authorized User responsible for account, user, and billing configuration.
  • Service / Platform: the CynQ SaaS application.
  • Data: any information submitted to, stored in, or processed through the Service.
  • Subscription: an offering that includes a base fee and, where applicable, usage-based pricing components.
  • Order Form: a document setting out the commercial terms, including pricing, commitments, and term.

2. Scope of the Agreement

This Agreement applies to all access to and use of the Service, whether free or paid.

3. Client Responsibilities

The Client is responsible for maintaining accurate information, managing access, and ensuring that its users comply with this Agreement.

Each user must have a unique, personal, and non-transferable user ID.

The Client is responsible for all activity carried out through its accounts.

4. Subscription, Fees and Billing

4.1 General Provisions

Fees are determined based on the applicable plan, commitment levels, and/or actual usage, as specified at the time of subscription or in an applicable Order Form.

4.2 Usage Commitments

Where applicable, the Client agrees to a minimum usage commitment (e.g., number of users), as specified in the Order Form.

Billing is based on the higher of:

  1. the commitment level; or
  2. actual usage during the billing period.

4.3 Additional Usage

Any usage exceeding the applicable commitments may be billed at standard rates, negotiated rates, or applicable volume-tier pricing.

4.4 Pricing Changes

CynQ may modify its standard pricing upon reasonable notice. Such changes will not apply during an ongoing commitment period, unless otherwise agreed.

4.5 Payment Terms

All fees are non-refundable unless otherwise specified.

5. Order Forms and Commercial Terms

When an Order Form is entered into:

  • It sets out the specific commercial terms, including pricing, commitments, and the term;
  • In the event of a conflict with this Agreement, the Order Form shall prevail with respect to the commercial terms.

Any preferential pricing or discounts apply only to the quantities and scope expressly defined in the Order Form, unless otherwise specified.

6. Licence

CynQ grants the Client a limited, non-exclusive, non-transferable right to access and use the Service for the duration of the Subscription.

7. Acceptable Use

The Client and its users agree not to:

  • share access credentials;
  • use the Service for unlawful purposes;
  • compromise the security or performance of the Service;
  • use the Platform as general-purpose storage unrelated to professional use.

CynQ may suspend access in the event of a violation or non-payment, following notice.

8. Data

The Client retains ownership of its Data.

CynQ may process the Data solely to provide, maintain, and improve the Service.

9. Term and Renewal

Subscriptions begin on the specified date and continue for the agreed-upon term.

Annual Subscription: Unless otherwise provided, the Subscription automatically renews for a new 12-month term unless the Client provides notice of non-renewal at least 30 days before the expiration date.

Monthly Subscription: The Client may terminate its Subscription at any time. Termination will take effect at the end of the current monthly billing period, and the Subscription will not renew for the following period.

10. Termination

The Client may terminate the Subscription in accordance with the applicable terms.

CynQ may suspend or terminate the Service in the event of non-payment or a breach of this Agreement.

All fees paid are non-refundable, and any outstanding commitments remain due and payable.

11. Conditional Pricing

Any discount or preferential pricing is granted based on specific commercial commitments. Failure to meet these commitments may result in a pricing adjustment upon renewal.ment.

12. Limitation of Liability

The Service is provided “as is.”

To the fullest extent permitted by law, CynQ’s total liability is limited to the amounts paid during the 12 months preceding the claim.

13. Governing Law

This Agreement is governed by the laws of the Province of Quebec.

14. Language

This Agreement is drafted in English, French, and Spanish. All three versions have equal legal validity and shall be interpreted consistently.