Last updated: November 7, 2025

This privacy policy (the “Policy”) explains how Consultants Crac Inc., operator of the CynQ management solution (“CynQ”, “we”, “our”), collects, uses, retains, and protects personal information in connection with the use of its cloud-based online platform (the “Service” or the “Platform”).

We place great importance on the privacy of our customers’ data—primarily construction companies—as well as the users to whom those companies grant access (employees, foremen, subcontractors, etc.). By accessing CynQ, creating an account, or using our Service, you agree to this Policy.

1. Who does this policy apply to?

This Policy applies to:

1. Customers (companies) that subscribe to CynQ;
2. Authorized users (employees, subcontractors, collaborators) to whom the customer grants access;
3. Individuals who visit our website or contact us.

Very important: In CynQ, the customer (your company) creates users and determines their roles and access. The customer therefore remains responsible for obtaining the required consents from its employees or subcontractors and for applying its own internal rules.

2. Useful definitions

Personal information: any information that makes it possible to identify a person directly or indirectly (name, email, phone number, site photo associated with an employee, etc.).

Customer: a company that subscribes to CynQ.

Authorized user: a person to whom the customer grants access to the platform.

Administrator: a user designated by the customer to manage access, projects, and billing.

Platform / Service: the CynQ application, hosted in the cloud, accessible via browser or mobile device.

3. Information we collect

We collect only the information necessary to provide and operate CynQ.

Depending on the situation, this may include:

  • Identification information: last name, first name, email, phone number;
  • Account information: role, company, language, permissions;
  • Billing information (for the customer only): responsible person, billing details; payments are generally processed through a compliant third-party provider (e.g., Stripe);
  • Project-related content: documents, photos, plans, estimates, tasks, comments—these are the customer’s data;
  • Technical data: IP address, device type, access logs, connection cookies to secure the session and improve the service.

When this data is entered by the customer or its administrators (for example, when adding an employee), we consider that the customer has the right to do so.

4. Why we collect this information

We use personal information only to:

  1. Provide the Service: create accounts, authenticate users, display projects, enable document sharing.
  2. Ensure security and proper operation: role-based access management, fraud prevention, logging.
  3. Provide support: respond to your requests, assist you with onboarding.
  4. Improve CynQ: understand how the platform is used to add or adjust features.
  5. Communicate with you: service notices, updates, changes to terms. You may unsubscribe from marketing communications.

We do not sell your personal information.

5. Consent

By using CynQ, you consent to our use of your personal information in accordance with this Policy.

When information is entered by the customer on behalf of its employees or subcontractors, we assume that the customer has obtained the required consent and is meeting its own obligations regarding the protection of personal information.

6. Roles and access

CynQ operates with a role-based system.

Your administrators decide who can see what.

An employee or subcontractor has access only to the information the customer has made visible to them.

We do not make your data public.

7. Hosting and security

CynQ is hosted on a secure cloud infrastructure.

Data is encrypted in transit (https/SSL) and encrypted or protected at rest.

Administrative access to the system is limited to authorized members of the CynQ team for support, maintenance, or security purposes.

Even though we apply measures consistent with industry practices, no transmission over the Internet is 100% risk-free.

However, we implement reasonable measures to protect your data.

8. Sharing your information

We may share certain information only in the following cases:

  1. Service providers (e.g., hosting, payment processing, email delivery): they have access only to the minimum necessary and must protect the data.
  2. Legal requirement: if a competent authority requires us to disclose information, we will provide only what is required.
  3. Business change or transfer: if CynQ is sold or merged, data may be transferred to the new owners, with the same level of protection.

We do not provide your data to third parties so they can market on your behalf.

9. Where is data stored?

Data is hosted in the cloud in Canada or in a region offering an equivalent level of protection. If a transfer were to be made outside, we ensure that appropriate safeguards are in place.

10. Retention period

We retain personal information as long as necessary to:

  • Provide you with the service;
  • Comply with our legal obligations;
  • Resolve a dispute or protect our rights.

When a customer ends its subscription, we may retain certain information for a reasonable period (e.g., backups, security logs), then delete or anonymize it.

11. Your rights

Depending on applicable laws (e.g., Quebec, Canada), you may:

  • Request access to your personal information;
  • Request that it be corrected if it is inaccurate;
  • In certain cases, request its deletion.

If you are an employee or subcontractor of a CynQ customer, you must first direct these requests to your employer (the customer), as they are the primary controller of the data you entered in the tool. We will work with them as needed.

12. Cookies

Our website and the platform may use cookies to:

  • Keep your session active;
  • Improve the user experience;
  • Obtain usage statistics.

You can disable them in your browser, but some features may no longer work properly.

13. Platform updates

CynQ is constantly evolving. Some updates may require one-time data processing (e.g., migration, performance improvements). These updates are carried out securely and are not intended to use your data for purposes other than operating the service.

14. Links to third-party services

If you connect CynQ to other services (e.g., Microsoft solutions, document storage), the data exchanged is governed by the terms of those third-party services. We encourage you to read their own privacy policy.

15. Changes to this policy

We may update this Policy from time to time to reflect changes to CynQ or to laws. The updated version will be published in the application or on our website. By continuing to use CynQ, you agree to the amended version.

16. Contact

For any questions regarding the protection of personal information, access requests, or privacy concerns, please contact the person responsible for the protection of personal information:
Pierre Custeau / CEO at [email protected]